CNC Spotlight- Catherine

Welcome to the CNC Spotlight, where each week you can get to know a member of the CNC Resource team. This week, meet Catherine,* the Claims Manager and Catastrophe Operations Manager. Catherine assigns and tracks files, ensures legal compliance, monitors the claims process, and implements improvements when needed. Catherine joined CNC after graduating from Georgetown University.


What motivates you?
I want to be an example for my son so he sees that education and hard work are worthwhile.

What's your proudest moment in your career?
Streamlining catastrophe operations at CNC between 2004 and 2005.

What do you love most about CNC?
I'm given the opportunity to make improvements and run with new ideas as I see the need. I also like working with independent adjusters- as a group, they're laid back and like to have fun, but they also know how to buckle down when it's time to get to work!

What are your three favorite things to do outside of CNC?
Play with my son, cook, and read

What's the best part of your job?
Catastrophe operations management. I LOVE it!

What's your favorite movie?
Lord of the Rings, as a unit

Favorite TV show?
Mad Men

Favorite book?
American Gods by Neil Gaiman

If you were going to be stranded on a desert island with only one thing, what would you take?
My son. I couldn't live without him.

Do you have any hidden talents?
When I sing, animals hide. I'm handy for a bear attack.

What are three places you'd like to visit?
Morocco
Jordan
New Zealand- the Lord of the Rings trail

What's something quirky or fun about you?
There's always a song playing in my head. 60% of the time it's a song I don't like or barely know the words to.

If you could hug any animal without getting hurt, what would you hug?
A panda!

You've successfully slain the dragon! How will you toast your marshmallows?
I'll be too busy harvesting his scales to have time for marshmallows- have to make that money!

*Catherine is withholding her last name because she doesn't want people to be able to Google her

CNC Spotlight- BJ Leckband

Welcome to the CNC Spotlight, where each week you can get to know a member of the CNC Resource team. This week, meet BJ Leckband, our Human Resources Manager in charge of insurance adjusters. BJ handles our human resources process, recruiting, training and deploying adjusters for auto and property events. Additionally, BJ works on-site during catastrophes to ensure that all adjusters are licensed, documented, and briefed.


What motivates you?
Wanting to watch my grandkids grow up and wanting to help them to become good and caring adults and becoming a great grandma.

What's your proudest moment in your career?
Seeing someone new doing great on their first deployment.

What do you love most about CNC?
The people that I work with, and giving the opportunity to help people start a new career or improve their skills.

What are your three favorite things to do outside of CNC?
Spent time with my grandkids, play with Mollie (my dog), spend time with my two cats

What's the best part of your job?
Deploying adjusters to storms

What's your favorite movie?
Love story

Favorite TV show?
Army wives

Favorite book?
To many to pick just one out

If you were going to be stranded on a desert island with only one thing, what would you take?
My pets (1 dog and 2 cats)

Do you have any hidden talents?
Painting ceramics

What are three places you'd like to visit?
Italy, Ireland and France

What's something quirky or fun about you?
I love to see things and places that have a lot of history, quirky would be my love for animals

If you could hug any animal without getting hurt, what would you hug?
Polar bear

You've successfully slain the dragon! How will you toast your marshmallows?
I'd have to eat them raw, I could not kill the dragon. I would want to make him a pet!

CNC Spotlight- Mark Reese

Welcome to the CNC Spotlight, where each week you can get to know a member of the CNC Resource team. This week, meet Mark Reese, a Claim Supervisor. Mark assigns and tracks insurance claim files, ensures legal compliance, works with adjusters, and quality controls submitted files. Mark joined CNC after graduating from the University of Alabama, and worked in Human Resources and Accounting before joining the Claims Department.

Mark with his nephew

What motivates you?
Two things – 1) Working toward being able to stabilize myself enough to be able to have a family. 2) A desire to do whats right and to be successful at something as is outlined in Nick Saban’s book How Good Do You Want to Be?

What's your proudest moment in your career?
When Paul Pierce included me on a list of people he considered the future of this company in a meeting.

What do you love most about CNC?
The family atmosphere

What are your three favorite things to do outside of CNC?
Attending Alabama football games, playing with my nephew, relaxing with my family/friends/girlfriend at home.

What's the best part of your job?
Being a part of the process that helps people get their lives together after a disaster.

What's your favorite movie?
It’s a Wonderful Life – Gets me every time.

Favorite TV show?
The Office

Favorite book?
Islands in the Stream – Ernest Hemingway

If you were going to be stranded on a desert island with only one thing, what would you take?
Sunscreen... I tend to burn...

Do you have any hidden talents?
I can do different voices and noises

What are three places you'd like to visit?
1) Tokyo, Japan
2) Hotel Geissbach, Brienz, Switzerland
3) Seychelles Islands

What's something quirky or fun about you?
I have a collection of over 100 premium beer bottles (Favorite is Jolly Pumpkin's Calabaza Blanca)

If you could hug any animal without getting hurt, what would you hug?
Panda

You've successfully slain the dragon! How will you toast your marshmallows?
Remove the dragons flame sac (yes its real… I took dragon anatomy in college) and use it to start a fire. Retain the flame sac and sell to the highest bidder. Toast marshmallows slowly while rotating so they are golden brown but almost entirely liquefied inside.

CNC Spotlight- Carletta Lee

Welcome to the CNC Spotlight, where each week you can get to know a member of the CNC Resource team. This week, meet Carletta Lee, our call center supervisor. Carletta handles our customer service process, making sure policyholders and adjusters are working well together. Additionally, Carletta works on-site during catastrophes, handling a variety of customer service and administrative duties during both auto and property events. What motivates you?
My Children motivate me.

What's your proudest moment in your career?
To come into a company that I knew nothing about and learn a lot of interesting things and successfully run their call center.

What do you love most about CNC?
I love the fact that the company is close knit and flexible.

What are your three favorite things to do outside of CNC?
Spend time with my children, spend time with my girlfriends, and curling up on my couch catching up on good movies.

What's the best part of your job?
Getting deployed, traveling and working auto.

What's your favorite movie?
The Five Hearts Beats, and Forest Gump.

Favorite TV show?
I don't watch much TV but when it's on it's on HGTV!!!

Favorite book?
The Bible

If you were going to be stranded on a desert island with only one thing, what would you take?
God

Do you have any hidden talents?
Of course I can sing like a bird.....at least I think I can anyway......

What are three places you'd like to visit?
Las Vegas and Jamaica that’s about it.

What's something quirky or fun about you?
I like to go fishing, and playing games with my kids.

If you could hug any animal without getting hurt, what would you hug?
I have enough pets at home to hug...a dog, a Bird, and fish.

CNC Spotlight- Malinda Jones

Welcome to the CNC Spotlight, where each week you can get to know a member of the CNC Resource team. This week, meet Malinda Jones, one of the driving forces in our Human Resources Department. She recruits independent adjusters, maintains their files, and works on adjuster deployments. Additionally, Malinda works on-site during catastrophes, handling a variety of Human Resources and administrative duties during both auto and property events.

What motivates you?

My kids

What's your proudest moment in your career?

When my daughter told me that she was proud of me for being so independent.

What do you love most about CNC?

The laid back atmosphere

What are your three favorite things to do outside of CNC?

Shop, Travel, Spend time with kids

What's the best part of your job?

Deployment

What's your favorite movie?

Titanic

Favorite TV show?

The Golden Girls

Favorite book?

Act like a lady think like a man, by Steve Harvey

If you were going to be stranded on a desert island with only one thing, what would you take?

My cell phone

Do you have any hidden talents?

Singing and Acting

What are three places you'd like to visit?

South Africa, Thailand, Cayman Islands

What's something quirky or fun about you?

My bubbly personality, I'm a little goofy at times!

If you could hug any animal without getting hurt, what would you hug?

A Lion

You've successfully slain the dragon! How will you toast your marshmallows?

I would make s’mores out of them!